General conditions

These service terms and conditions apply to www.acebosshoes.com and all its contents, including the use of any type of information, document, chart, film, item, music and/or services of this site.

Requirements to place orders/purchases

In order to place an order in the Website, you should be at least 16 years old and have the legal capacity to do so.

How to place an order

In order to place an order, you need an e-mail address. You may also have to set your browser to accept cookies and (functional) pop-ups in order to use all the features of the Website, which include the design of customized products, the addition of products to your shopping cart, or the completion of a purchase.

Placing an order in the Website is simple.

Find the products that you want.

Add the products to your shopping cart.

Execute the online purchase process.

Select the delivery and invoicing options.

Review your order.

Send your order.

You will receive a confirmation of the order online.

Once you have clicked on the “Purchase now” button at the end of the order process, you will be bound to your order. When you click on the “Purchase now” button, you are placing an order, with implies the obligation to pay the amount shown at the final screen of the online purchase process. Once we have received your order, an automatic receipt confirmation will appear on the Website, which will contain your order number and purchase information. At that time, the purchase agreement will have been formalized.

A copy of the automatic order confirmation, or any later modification of the order that you make and that we accept, will be sent to your e-mail address. We recommend that you print or download this copy to be able to check it in the future.

Our right not to accept your order or to cancel or purchase

Compliance with all the orders in the Website will be subject to availability. We expressly reserve the right not to accept your order or to cancel the purchase contract after the automatic order confirmation under the following circumstances (among others), in which we will be exempt from any responsibility from liquidated damages or costs (all payments will be refunded):

The product is not available or in stock.

Your invoicing information is not correct or verifiable

Your order appears marked by our safety system as an unconventional order or an order susceptible to fraud.

You are under the age of 16.

There was an obvious mistake in the price offered.

We could not make de delivery at the address provided

In case of evident errata in the spelling, process, or any other type of evident errors in the information of the Website.

In addition, Lezna 2000 S. L. (hereafter referred to as Acebos) reserves the right to cancel massive orders made through automatic techniques (bots o scripts) that restrict the ability of the other users to access our offers and products.

Data check

When you send us your order, we will be able to perform some checks on the order before we proceed to process it. These checks may include verifying your address, solvency, and checking for a possible fraud.

Payment methods

You may find the available payment methods in the Secure Payment section of the Website. We will not accept any payment method that is not included in the list displayed in the Help section. Do not try to make a payment through any other mode that those specified in the list. If you do so, we will not be responsible for the loss of the payment or any other liquidated damages that may result from this action.

Payment processing

If you pay through bank transfer, we will start to process the shipping once we have received your payment. This may take several days. In case we have not received any payment within 15 calendar days after the submission of your order, your purchase will be canceled automatically.

Payments may only be processed if the invoicing information can be verified.

We preserve the rights on any product until we have received its full payment.

Prices and currencies

The prices of the products that appear at the Website include the Value Added Tax (VAT), except for those areas that are exempt from this tax according to legal regulations. Shipping rates are applied depending on each order. The exact shipping rates will depend on the country where your order is delivered. For more information about shipping rates, visit the Shipping and Returns section of the Website.

The prices appear in Euro, except for those countries that have a different currency that has been enabled. If you change the delivery country during the browsing or during the online purchase process, the prices, from that moment on, may appear in a different currency. Please not that changing the country of delivery may affect the price due to a change in the currency of a specific price for the country.

The total price specified in the final screen of the online purchase process includes takes and shipping costs. This price will be registered in the order confirmation, we recommend that you print or download it to be able to check it in the future. If you pay with credit card, your statement will reflect the total amount of all your order in your local currency.

If your local currency is different from the currency in which the prices appear, your bank will apply the applicable exchange rate on the date of the purchase. Your bank may apply a different exchange rate. The exchange rate that your bank applies is beyond our control.

Transfer only the exact amount specified at the order confirmation and make individual transfers per order, using the unique reference number that appears in your order confirmation.

Product prices will be the prices that appear on the Website. Prices may change occasionally, but these changes will not affect any order that has already been confirm on an order confirmation.

Shipment and delivery

Visit the Shipping and Returns section of the Website to check the available delivery methods. We can only deliver an order sent to a delivery address that is a home or an office located in any of the countries that appear in the Shipping and Returns section of the Website.

At the time of delivery, check for damage to the package. Do not accept the shipment if you observe that the products are damaged.

Visit the Shipping and Returns section of the Website to check the corresponding shipping rates.

Order cancellation prior to delivery

You may cancel any order for non-customized products free of charge and without having to give any reason, as long as it has not been sent yet. We start to process the orders made on our online store almost immediately. If you want to cancel your order, first check the order status in the “Order status” link on your Website register account.

If the status of your order appears “pending” or “on hold”, you may cancel your order by contacting our customer service center, at the e-mail info@acebosshoes.com. Our customer service agents will request the cancellation of your order to our warehouse. If they manage to cancel it, they will send you an e-mail and the cancellation will be free of charge. If cancellation is not possible, the product or products will be sent to you and you may return them according to the procedure established below:

Product return after delivery – defective products

You will have the right to return the products that have been delivered to you in case they are defective or do not comply with your order when you receive them. You may do so within 15 days after having found the defect. This will not affect your legal rights. In the event that your claim is justified, the price of the purchase and the shipping charges will be refunded. To obtain more practical information about how to make returns, visit the Shipping and Returns section of the Website.

Exercise of your right of withdrawal

If, for any reason, you are not satisfied with the products that you have ordered, you may return the products that have been delivered to you within 15 calendar days, without having to give any reason, as long as the product has not been used, disassembled or handled and it maintains its original seals. For more information, visit the Guarantee & Shipping and Returns sections on this website.

Refund information

Refunds will be made according to the original payment method. If the payment was made through a bank transfer, you should provide this information to Customer Service when the return is implemented, in order to be able to return the money directly in your bank account. You will receive your refund once the product has been returned and processed.

To obtain more practical information about how to make returns and about refund terms, visit the Shipping and Returns section of the Website.

Conditions applicable to preordered products

Preorder is the process through which a product may be order prior to the scheduled commercial launch. Given the nature of preorder, the following conditions will apply specifically on the products preordered:

Delivery. The delivery of the preordered products is intended to be made prior to the scheduled commercial launch date, as long as we have received your payment at least 3 working days prior to that date. The specific delivery dates will depend on the time when the product is available at our warehouse. The standard delivery periods will apply since the time when the product preordered is available at our warehouse. These periods are only an estimate; periods are not binding.

Payments. Your payment will be deducted when the order is received (or, in case of bank transfer, as soon as possible). We will not start to process your order prior to having received the payment. In the cases of payment through bank transfer, this will imply that the delivery date will be after the date provided in the previous section.

Responsibility

If Acebos does not meet these general conditions, we will take responsibility for the losses or liquidated damages that you suffer as a result of our foreseeable non-compliance with these general conditions or of our negligence. Losses or liquidated damages are foreseeable if they are an evident consequence of our non-compliance or it was observed by you or us at the time of contract conclusion to the extent allowed by the applicable legislation.

The information, texts, documents, charts, films, music and other services of the contract may contain errors or be incorrect or incomplete. We shall be exempt from responsibility of liquidated damages resulting from the use or (inability to use) the Website, including damages caused by virus or other damaging material from the technological point of view, which may infect your computer equipment or software, data or other material in your possession, due to your use of the Website or to the download of any content from the Website, or if there are incorrect or incomplete elements in the Website. Even though we use encrypted security software, the security of the information and payments transferred through Internet or e-mail cannot be guaranteed. We will not be responsible for any liquidated damage sustained as a result of the use of electronic communications.

We shall not be responsible for the liquidated damages incurred by a third party as a result of the use of any of our products. We shall not be responsible for the liquidated damages in which you have incurred as a result of the use of any of our products.

Please note that we only provide the Website for domestic and private use. You agree not to use the Website for any commercial or business purpose and we will not be liable to you for lost profit, loss of business activity, business interruption or loss of business opportunities.

Intellectual property rights

Acebos is the owner of all the intellectual property rights of the Website and of all the material posted on the Website. All of this is protected by Copyright Laws throughout the world. All rights are reserved.

You shall not modify the paper or the digital copies of any material that you have printed or downloaded by any means, and you may not use any image, photograph, video or audio sequences, or any chart independently, without presenting them with the corresponding text.

Acebos’s ownership of the content of the Web sites hould always be acknowledged.

You may not use any part of the content of the Website for commercial purposes without having obtained a license from Acebos to do so.

If you print, copy or download any part of the Website and do not comply with this general conditions, your right to use the Website shall cease immediately and you should, at our request, return or destroy all the copies of the materials you have made.

User-generated content

If you publish any idea, comment, question, data, chart, opinion, design, customization, or any other information (hereafter referred to as “User-generated content”) in the Website, or if you send such User-generated content through e-mails, contact forms or Social Networks owned by Acebos, the ownership of the intellectual property rights and other rights regarding user-generated content will be transferred automatically to Acebos. Inasmuch as this transfer may not be valid, you, by submitting the User-generated content, grant o Acebos a global, non-exclusive, fully paid, perpetual and royalty free license to be used, including, but not limited to, to copy modify, publicly display, distribute and grant sub-licenses (as a whole or partially), this User-generated content for any purpose considered appropriate, including but not limited to the development, manufacture and commercialization of products and services and for the creation, modification and improvement of the Website or other products or services.

User-generated content will not have confidential nature and we will have the right to use or disclose the User-generated content in any way, without being liable to you or having the duty to inform you. You acknowledge and agree not to file any claim against Acebos or against any third party in case any User-generated content published or sent by you is used in the sense described in the paragraphs above by Acebos or by that third party.

You ensure that all User-generated content or any other information that you send to the Website is not and does not contain any offensive, pornographic, defamatory, blasphemous or illegal material, and that it does not infringe, actually or potentially, the rights of any third party or any applicable legislation.

In addition, you ensure that all the material that you send to us will be your own original material, and it will not be a copy (totally or partially) or any third party. Please, do not send us anything of a confidential nature. You shall refrain from loading the commercial content in the Website or from using the Website to ask third parties to join or to become members of any other online commercial service or other organization. You may be asked to register and to agree on additional use conditions before we allow you to publish, or disseminate in any way, User-generated content in the Website.

You acknowledge and admit that Acebos has no obligation to review the User-generated content and that it is in no way responsible for the User-generated content, that Acebos does not ensure the accuracy, integrity or quality of User-generated content or that the Website will not have User-generated content that is detrimental, inaccurate, misleading, offensive, defamatory, illegal or unacceptable in any other way.

You admit that, by giving you and third parties the possibility to access and see User-generated content at the Website, Acebos is only acting as a passive medium for this dissemination and it does not assume any obligation or responsibility regarding any User-generated content or user activities at the Website. Without limiting the generality of the foregoing, you admit and agree that the information, materials and opinions expressed or included in any User-generated content are not shared on behalf of Acebos or any of its affiliated or related entities or of its content suppliers.

Notwithstanding the above, you acknowledge and admit that Acebos has the absolute right to supervise the User-generated content published in the Website at its own discretion. Similarly, Acebos reserves the right to edit, reject the publication or delete any User-generated content completely or partially for any reason or without justification, and to disclose this User-generated content and the circumstances regarding its transmission to any third party.

You admit that we do not have any obligation to use or to respond to any User-generated content. You agree to notify Acebos immediately in writing about any unacceptable content that is found in the Website. Acebos will try, in good faith, to investigate the accusations that any User-generated content violates this General Conditions, but (a) Acebos does not ensure the edition, deletion or display authorization of any User-generated content, whether or not it is subject to these accusations, and (b) Acebos will be exempt from any responsibility regarding the edition, deletion or display authorization of any User-generated content.

Any use of the content from the Website, including but not limited to the User-generated content, at your own risk.

Applicable legislation

These general conditions and all the disputes arising from or in connection with these general conditions, including the validity of the conditions, or with the use of the Website or with any purchase at the Website will be governed by Spanish law. In addition, in the event of litigation, you accept to adhere to the Courts of Justice of Zaragoza (Spain).

Website availability

We do not ensure that the Website, or any of its contents, is always available or uninterrupted. Access to the Websiteis allowed temporarily. We may suspend, remove, interrupt or change all or part of the Website without prior notice. We will be exempt from liability of, for any reason, the Website is not available at any time or for any period.

Your account and password

If you decide to register in the Website, you should preserve your account user name and password confidentially and you should not disclose them to any third party.

We have the right to disable any user identification code or password, both chosen by you and assigned by us, at any time, if, according to our reasonable opinion, you have violated any of the provisions of these conditions of use.

If you know or suspect that someone apart from you knows your user identification code or password, you should notify Customer service at info@acebosshoes.com

Links to other websites

The Website includes links to external Internet sites. We will be exempt from liability for the use or content of Internet sites that link to this site or that are linked from this site.

Modification of general conditions

We may review these general conditions occasionally. When placing product orders, the general conditions in place at that time will be applied to the contract between you and us.

We recommend that you keep informed by reviewing these general conditions prior to making an order.

Other relevant conditions

You may only transfer your rights and obligations by virtue of these general conditions if we authorize it in writing.

Each of the paragraphs of these general conditions apply independently. If any court or competent authority decides that any of the paragraphs are void or unenforceable, the other paragraphs will continue being valid and enforceable.

If we do not require the compliance of any of your obligations regarding these general conditions or if we do not assert our rights against you, or if we delay in doing so, it shall not be interpreted that we therefore waive our rights against you or that you are not required to comply with these obligations. If we waive our rights in a case of a non-compliance incurred by you, we will only do so in writing, and it shall not be interpreted that we automatically waive our rights for any non-compliance incurred by you.

We shall not register any copy of the contract signed with you.

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